RoMarket (romarket.co) — operated by Stackframe Software Limited. Effective date: 5 September 2026.
1.1 These Terms of Service ("Terms") govern your use of romarket.co, its related pages, Discord server and support channels (together, the "Site"), and every purchase you make through it.
1.2 The Site is operated by Stackframe Software Limited, a company incorporated in Hong Kong under the Companies Ordinance (Cap. 622) (Companies Registry No. 80944862) with its registered office at Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong ("Stackframe", "RoMarket", "we", "us", "our"). Stackframe sells every item offered on the Site from its own inventory. RoMarket is not a marketplace and does not host third-party sellers.
1.3 By creating an account, placing an order or otherwise using the Site, you agree to these Terms and to our Privacy Policy at romarket.co/privacy. If you do not agree, do not use the Site.
1.4 Nothing in these Terms excludes or limits any right you have under consumer protection law that cannot lawfully be excluded or limited ("Mandatory Rights"). Where a clause conflicts with your Mandatory Rights, your Mandatory Rights prevail.
2.1 You must be at least 18 years old, or the age of majority where you live if higher, to place an order.
2.2 If you are under that age, you may use the Site and place an order only with the knowledge and permission of a parent or legal guardian. Your parent or guardian must agree to these Terms on your behalf and is responsible for your use of the Site and for any payment made.
2.3 You may only use a payment method that you own or are expressly authorised to use. Where a parent's or guardian's payment method is used, that person is treated as having authorised the purchase.
2.4 You may not use the Site if you are located in, or ordinarily resident in, a country or region subject to comprehensive sanctions, or if you are named on any applicable sanctions list.
3.1 RoMarket is independent. We are not affiliated with, endorsed by, sponsored by or connected to Roblox Corporation or its platform (together, the "Platform"), or the developer of any game on the Platform (a "Game Developer"). All platform, game and item names are trademarks of their respective owners and are used only to identify the items we deliver.
3.2 Virtual items exist only inside the relevant game. Their availability, appearance, function and value are controlled by the Platform and the Game Developer, who may change, reset, remove or devalue items, restrict trading, or suspend accounts at any time.
3.3 What you buy from us is our service of sourcing and delivering a specified virtual item to your game account. You hold only the rights over that item that the Platform and the Game Developer grant to players. Virtual items have no cash value and cannot be redeemed with us for money.
3.4 You are responsible for making sure your purchase is consistent with the rules of the Platform and the relevant game. We are not responsible for any action the Platform or a Game Developer takes against your account or items, including after delivery.
4.1 You may need an account to place or track orders. Give accurate information and keep it up to date.
4.2 Keep your login details secure. You are responsible for activity on your account unless it results from our failure to take reasonable care.
4.3 We will never ask for your Platform password, two-step verification codes or recovery details. Do not share them with anyone claiming to be RoMarket staff.
4.4 Accounts are personal and may not be sold, transferred or shared.
5.1 We offer virtual items for games on the Platform ("Items"). Descriptions and images help you identify the Item; its in-game appearance may differ slightly and may change after game updates.
5.2 Prices are shown in US dollars and include all fees we charge, which are shown at checkout before you pay. Your bank or payment provider may charge currency conversion or other fees, which are your responsibility. Taxes are included or added at checkout where the law requires.
5.3 Stock is limited. If an Item becomes unavailable after you order, we will offer you a comparable Item or a full refund, at your choice.
5.4 If an Item is shown at an obviously incorrect price because of an error, we may cancel the order and refund you in full, even after we have confirmed it.
6.1 Your order is an offer to buy. A contract is formed when we confirm your order by email or on the Site.
6.2 We accept the payment methods shown at checkout, which may include cards, Apple Pay, Google Pay and cryptocurrency. Payments may be processed by third-party payment providers on our behalf, and your statement may show Stackframe Software Limited, RoMarket or our provider's descriptor.
6.3 We may carry out fraud, identity and payment checks before delivery and may ask you or the cardholder for verification. We may delay, refuse or cancel an order where we reasonably suspect fraud, unauthorised payment or a breach of these Terms. If we cancel a paid order before delivery, we will refund it to the original payment method unless the law prevents us.
6.4 Cryptocurrency payments: the order is priced in US dollars and the crypto amount is fixed at checkout for a limited time. Network fees are your responsibility, and an underpaid order may be cancelled. Any refund of a crypto payment is made for the US dollar value of the order, to a wallet you control or by another method we agree with you.
7.1 Items are delivered in-game to the Platform account you name at checkout, by trade or another method described on the Site or in your order instructions.
7.2 We aim to deliver within 24 hours of payment confirmation. Delivery times are estimates and may be longer during high demand, game outages, updates or trading restrictions set by the Platform or the Game Developer.
7.3 To receive your Item you must give the correct Platform username, be available to join the game and accept the trade when we contact you, and follow our delivery instructions. We are not responsible for delays caused by you.
7.4 If you do not respond or are unavailable for 14 days after our first delivery attempt, we may cancel the order and refund it to the original payment method.
7.5 An Item is "Delivered" when it has been transferred to the Platform account you named. Our delivery records, including trade logs, screenshots and recordings, may be used as evidence of delivery, including in any payment dispute.
7.6 If you give us an incorrect username and we deliver to that account, the order is treated as Delivered. We will try to help but cannot guarantee recovery.
7.7 Once an Item is Delivered, it is your responsibility. We are not responsible for Items lost after delivery through your own trades, account compromise, or any action by the Platform or the Game Developer.
8.1 Items are digital and delivered at your request, so all sales are final once an Item is Delivered, except as set out in this section or required by your Mandatory Rights.
8.2 Digital content waiver. By placing an order, you ask us to begin delivery immediately and you acknowledge that, where you have a statutory right to withdraw from a contract for digital content or services, you lose that right once delivery begins.
8.3 You are entitled to a full refund, or a replacement Item if you prefer, where:
8.4 You may cancel an order before we start delivery by contacting support, and we will refund it in full.
8.5 Refunds are not available for change of mind after delivery; changes to an Item's value, appearance or usefulness after delivery; any action by the Platform or a Game Developer after delivery, including item resets, trading restrictions or account bans; Items lost after delivery; or delivery to an incorrect username you provided.
8.6 To request a refund, email help@romarket.co with your order number within 30 days of your order. Approved refunds are made to the original payment method within 14 days, or as set out in clause 6.4 for cryptocurrency.
9.1 If something goes wrong with an order, contact us at help@romarket.co before disputing the payment with your bank or card issuer. We aim to respond within 48 hours.
9.2 If you dispute a payment for an order that was Delivered, we may:
9.3 If you obtain a refund through a payment dispute for an order that was Delivered and you were not entitled to that refund under these Terms, the order amount remains owed to us, and we may take lawful steps to recover it together with our reasonable recovery costs.
9.4 We may report suspected fraud or unauthorised payments to payment providers, fraud-prevention services and law enforcement, as described in our Privacy Policy.
9.5 This section does not affect your right to dispute a charge you did not authorise.
You must not:
11.1 Discount codes, giveaways and promotions are subject to the conditions stated with them, have no cash value, and may be withdrawn if misused.
11.2 Any extra Item we give you free of charge is a gift. It has no refund value and may be reclaimed where the game allows if the related order is refunded or disputed.
11.3 Any review you leave about RoMarket must reflect your genuine experience.
12.1 The Site and its design, text, graphics, software, and the RoMarket name and logo are owned by or licensed to Stackframe. You may use the Site only for your own personal, non-commercial purposes.
12.2 You keep ownership of any content you submit to us, such as reviews, messages or feedback. You grant Stackframe a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content to operate, improve and promote the Site.
13.1 We handle personal data as described in our Privacy Policy, including sharing it with payment, fraud-prevention and service providers where needed to process and deliver your order.
13.2 We will send you emails and messages about your orders and account. We will send marketing only where you have agreed or the law otherwise allows, and you can opt out at any time.
14.1 Except as expressly stated in these Terms and subject to your Mandatory Rights, the Site and Items are provided "as is" and "as available". We do not guarantee that the Site will be uninterrupted or error-free, or that any Item will keep its value, appearance, function or tradability.
14.2 We give no warranty about anything controlled by the Platform or a Game Developer, including game availability, item behaviour or account moderation.
15.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.
15.2 Subject to clause 15.1, we are not liable for any indirect or consequential loss, loss of profits, revenue, data or goodwill, or loss of in-game value caused by the Platform, a Game Developer or your own actions.
15.3 Subject to clause 15.1, our total liability for any claim relating to an order is limited to the amount you paid for that order. Our total liability for all other claims is limited to the total you paid us in the 12 months before the claim arose.
To the extent the law allows, you agree to compensate Stackframe for any loss, liability or cost, including reasonable legal costs, arising from your breach of these Terms, your unauthorised use of a payment method, or your misuse of the Site.
17.1 You may close your account at any time by contacting us.
17.2 We may suspend or close your account, or refuse or cancel orders, if you breach these Terms, if we reasonably suspect fraud or unauthorised payment, or if the law or our payment providers require it.
17.3 We may also stop offering the Site, or close an account for any other reason, on reasonable notice. If we do so without cause, we will Deliver or refund any paid orders not yet Delivered.
17.4 Clauses 9, 12, 14, 15, 16 and 19 continue to apply after your account is closed.
18.1 We may update these Terms to reflect changes in law, our services or how we operate. We will post the updated Terms with a new effective date and notify account holders of material changes by email or on the Site.
18.2 Changes apply only to orders placed after the new effective date. Each order is governed by the Terms in force when it was placed.
19.1 If you have a complaint, contact us first at help@romarket.co. We will try to resolve it within 30 days.
19.2 These Terms and any dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region.
19.3 The courts of Hong Kong have non-exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts where you live and keep the protection of that country's mandatory consumer laws.
We are not responsible for delay or failure caused by events outside our reasonable control, including Platform or game outages, game updates, trading restrictions, or failures of internet or payment providers. If such an event delays delivery for more than 14 days, you may cancel any affected undelivered order for a full refund.
21.1 These Terms, our Privacy Policy and your order confirmation are the entire agreement between you and us about your use of the Site and your orders.
21.2 We may transfer our rights and obligations under these Terms to another entity, provided this does not reduce your rights. You may not transfer yours without our written consent.
21.3 If any part of these Terms is found unenforceable, the rest remains in effect.
21.4 If we delay enforcing any part of these Terms, we can still enforce it later.
21.5 No one other than you and Stackframe has any right to enforce these Terms, except where the law provides otherwise.
21.6 If these Terms are translated, the English version prevails.
Stackframe Software Limited (Companies Registry No. 80944862)
Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong
Email: help@romarket.co
Our official support channels are help@romarket.co, the support page on romarket.co, and our official Discord server. RoMarket staff will never ask for your Platform password or codes, or ask you to pay outside the Site.
Last Updated: 05/09/2026
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